Who we are
This privacy policy explains how Morden Cars ("we", "us"), of Martin Way, Morden, London SW20 9JT, collects and uses personal information when you use www.mordencars.co.uk or book a journey with us.
Information we collect
- Booking details you give us: your name, phone number, email address, pickup and drop-off addresses, travel dates and times, flight or train numbers and any special requests.
- Payment information, which is handled by our payment provider. We don't store full card numbers.
- Messages you send us by phone, email or WhatsApp.
- Basic website usage data, such as the pages you visit and the device you use.
How we use your information
We use your information to quote for and arrange your journey, share the details a driver needs to complete it, contact you about your booking, handle payments, respond to questions and complaints, meet our legal and licensing obligations, and improve our website.
Legal basis
We process booking information to perform our contract with you. We process website usage data on the basis of our legitimate interests, or with your consent where the law requires it. We keep some records to meet legal obligations, including private hire licensing requirements.
Sharing your information
We share booking details with the licensed driver and operator carrying out your journey, and with service providers who help us run our booking system, payments and website. We don't sell your personal information.
Online booking form and WhatsApp
The booking form on our website is provided by our booking system partner, which processes the details you enter in order to quote for and record your booking. If you contact us on WhatsApp, your messages are also subject to WhatsApp's own privacy policy.
How long we keep information
We keep booking records for as long as we need them to provide our service and meet legal and licensing requirements, and then delete them securely.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict certain processing, and to complain to the Information Commissioner's Office (ico.org.uk). To make a request, email info@mordencars.co.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Written and checked by the Morden Cars team. Last updated 22 September 2026.